Terms of Service

Welcome to Opinyze. Opinyze is a product owned and operated by FlintNode Technologies ('FlintNode', 'we', 'us', 'our'), a technology company based in Lagos, Nigeria.

These Terms of Service ('Terms') govern your access to and use of the Opinyze platform, including our website at opinyze.com, mobile applications, APIs, and all related services (collectively, the 'Service'). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

We reserve the right to update these Terms at any time. Your continued use of the Service after any changes constitutes acceptance of the revised Terms.

In these Terms, the following definitions apply:

• Platform - The Opinyze website, mobile applications, APIs, and all related services.
• User - Any individual or entity that creates an account on the Platform.
• Creator - A User who creates surveys, polls, or other research instruments on the Platform.
• Respondent - A User who participates in surveys, polls, or other research activities on the Platform.
• Credits - The virtual currency used on the Platform. Creators purchase credits to distribute surveys; Respondents earn credits by completing surveys.
• Points - A reward metric earned through platform engagement, used for leaderboard ranking, user levels, and convertible to credits.
• Survey - Any research instrument created on the Platform, including surveys, polls, and questionnaires.
• NIN - National Identification Number, as issued by the National Identity Management Commission (NIMC) of Nigeria.
• NDPR - The Nigeria Data Protection Regulation 2019, as issued by the National Information Technology Development Agency (NITDA).

To use certain features of the Service, you must create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain and promptly update your account information to keep it accurate and complete.
• Maintain the security of your account credentials and not share your password with any third party.
• Accept responsibility for all activities that occur under your account.
• Notify us immediately of any unauthorised access to or use of your account.

You must be at least 18 years of age to create an account. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

We may require identity verification, including NIN verification through our authorised verification partners, to ensure the integrity of our platform and prevent fraudulent activity. You consent to this verification process as a condition of using certain features of the Service.

We reserve the right to suspend or terminate your account at any time if we reasonably believe you have violated these Terms, provided false information, or engaged in fraudulent activity.

As a User of the Platform, you agree to:

• Use the Service only for lawful purposes and in accordance with these Terms.
• Not use the Service in any way that could damage, disable, overburden, or impair the Platform.
• Not attempt to gain unauthorised access to any part of the Service, other accounts, or computer systems or networks connected to the Service.
• Not use any automated means (bots, scrapers, crawlers) to access the Service without our express written permission.
• Not impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.
• Not upload or transmit any viruses, malware, or other harmful code.
• Not use the Service to harass, abuse, or harm other Users.
• Not attempt to manipulate survey results, create fake responses, or engage in any form of response fraud.
• Comply with all applicable laws and regulations, including the NDPR and other Nigerian laws.

If you use the Platform as a Creator, the following additional terms apply:

• Survey Content: You are solely responsible for the content of your surveys. Surveys must not contain illegal, defamatory, obscene, discriminatory, or misleading content. We reserve the right to review and remove any survey that violates these Terms or our content guidelines.
• Targeting: You may target surveys to specific demographic groups. You must not use targeting features to discriminate unlawfully against any group.
• Data Use: You will receive anonymised and aggregated response data. You may not attempt to re-identify individual Respondents from the data provided. Any use of survey data must comply with the NDPR and all applicable data protection laws.
• Credits: You must purchase credits to distribute surveys. Credit pricing is displayed on the Platform and may be updated from time to time. All credit purchases are final and non-refundable except as required by applicable law.
• Survey Quality: We reserve the right to reject or remove surveys that do not meet our quality standards, contain misleading questions, or violate our content guidelines.

If you use the Platform as a Respondent, the following additional terms apply:

• Honest Responses: You agree to provide truthful and thoughtful responses to all surveys you participate in. Providing false, random, or misleading responses is a violation of these Terms and may result in account suspension or termination.
• Eligibility: You may only participate in surveys for which you meet the specified demographic criteria. Misrepresenting your demographic information to gain access to surveys is prohibited.
• Earnings: You earn credits by completing surveys. The credit amount for each survey is displayed before you begin. Credits are awarded upon successful completion of a survey, subject to quality checks.
• Quality Checks: We employ automated and manual quality checks to ensure response integrity. Responses that fail quality checks may not receive credit awards. Repeated quality failures may result in account restrictions.
• Voluntary Participation: Participation in any survey is entirely voluntary. You may exit a survey at any time, though you will not earn credits for incomplete surveys.

The Opinyze credit system operates as follows:

• Purchasing Credits: Creators may purchase credits through the payment methods available on the Platform. All prices are displayed in Nigerian Naira (NGN) unless otherwise stated. We use authorised payment processors and do not store your payment card details directly.
• Earning Credits: Respondents earn credits by completing surveys and through other platform activities such as referrals and achievements.
• Credit Value: The monetary value of credits is determined by us and may be adjusted from time to time. The current conversion rate is displayed on the Platform.
• Withdrawals: Respondents may withdraw earned credits as cash to their Nigerian bank accounts, subject to minimum withdrawal thresholds and identity verification requirements. Withdrawal processing times may vary.
• Points: Points are earned through platform engagement and are used for leaderboard ranking, determining user levels, and may be converted to credits at the rate displayed on the Platform.
• Expiry: Credits do not expire as long as your account remains active.
• Fraud: Any attempt to fraudulently earn or transfer credits will result in immediate account termination and forfeiture of all credits and earnings. We reserve the right to pursue legal action in such cases.

All intellectual property rights in the Service, including but not limited to the Platform's design, logos, trademarks, software, text, graphics, and other content ('Opinyze Content'), are owned by FlintNode Technologies or its licensors.

You may not copy, modify, distribute, sell, or lease any part of the Opinyze Content without our express written permission.

Survey questions and content created by Creators remain the intellectual property of the respective Creator. By creating a survey on the Platform, Creators grant Opinyze a non-exclusive, worldwide licence to host, display, and distribute the survey content for the purpose of operating the Service.

Aggregated and anonymised survey response data may be used by Opinyze for research, analytics, and platform improvement purposes.

Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy , which forms an integral part of these Terms.

By using the Service, you consent to the collection and use of your information as described in our Privacy Policy, in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws.

You may terminate your account at any time by contacting us or using the account deletion feature in your settings. Upon termination:

• Your access to the Service will be immediately revoked.
• Any outstanding credit balance may be withdrawn within 30 days of your termination request, subject to identity verification and minimum withdrawal requirements.
• After 30 days, any remaining credits will be forfeited.
• We may retain certain data as required by law or for legitimate business purposes, as described in our Privacy Policy.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination by us for cause, all credits and earnings are forfeited.

The Service is provided on an 'as is' and 'as available' basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the Service will be accurate or reliable.
• Any errors in the Service will be corrected.
• Survey responses will meet any particular quality standard or be representative of any population.

Creators acknowledge that survey responses are provided by individual Respondents and that we do not guarantee the accuracy, completeness, or reliability of any responses.

To the maximum extent permitted by applicable law, FlintNode Technologies, its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of, or inability to access or use, the Service.
• Any conduct or content of any third party on the Service.
• Any content obtained from the Service.
• Unauthorised access, use, or alteration of your transmissions or content.

In no event shall our total liability to you for all claims arising from or relating to the Service exceed the amount you have paid to us in the twelve (12) months preceding the claim, or Ten Thousand Naira (NGN 10,000), whichever is greater.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law principles.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Lagos State, Nigeria.

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected] . We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within this period, either party may proceed with formal legal action.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service and terminate your account.

If you have any questions about these Terms of Service, please contact us at: