Contact Support

How to Create a Support Ticket

If you can't resolve an issue on your own, our support team is here to help. Go to the Help page from your sidebar and tap Contact Support. Fill out the form with a subject and description of your issue and submit. This creates a support ticket that our team can track and respond to.

Live Chat on Tickets

Once you've created a ticket, the ticket page works as a live chat. Messages from our support team arrive in real time, and you can reply instantly. The chat interface includes:

• Real-time messaging - Support replies appear immediately without refreshing.
• File attachments - Upload images or documents to help explain your issue (up to 5 files, 5MB each).
• Read receipts - See when your messages have been read by the support team.
• Notification sounds - Get an audio alert when a new reply arrives.

You can also download a full transcript of the conversation at any time.

What to Include in Your Message

The more context you provide, the faster we can resolve your issue. Please include:

• A clear description of the problem. What were you trying to do? What happened instead?
• Steps to reproduce. If the issue happens consistently, tell us the exact steps.
• Screenshots if possible. You can attach images directly in the chat.
• When it happened. The date and approximate time helps us check our logs.

Response Times

Our support team aims to respond within:

• General inquiries - Within 24 hours on business days
• Payment or credit issues - Within 12 hours
• Account security concerns - Priority handling, typically within a few hours

Response times may be longer during weekends and public holidays.

Ticket Tracking

After submitting a ticket, you can:

• View your open tickets on the Help page under "My Tickets."
• Check status updates. Tickets move through stages: Open, Awaiting Reply, Resolved, and Closed.
• Reply to your ticket to add more information or respond to a question from our team.
• Reopen a resolved ticket if the issue comes back.

You'll receive an email notification whenever there's an update on your ticket.

FAQ and Self-Service Resources

Before creating a ticket, check these resources that might have your answer:

• Common Issues - Quick fixes for the most frequent problems.
• Help page FAQ - Searchable answers to commonly asked questions, available from your sidebar.
• This documentation site - Guides covering every feature of the platform.

Many questions about surveys, earnings, achievements, and account settings are answered in these resources, and you'll get your answer instantly without waiting for a response.